Terms And Conditions
Welcome to Hatta Mountain. By accessing or using our website and booking our tours, activities, transportation, or other travel services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a booking.
Booking and Reservations
All bookings are subject to availability and confirmation. Customers must provide accurate and complete information when making a reservation, including their name, contact details, booking date, number of participants, and any other information required for the selected service.
A booking is considered confirmed only after confirmation is provided by Hatta Mountain.
Prices and Payments
All prices displayed on the website are subject to change without prior notice. The price applicable to your booking will be the price confirmed at the time of reservation.
Depending on the selected service, full or partial payment may be required to confirm a booking. Any additional charges not included in the booking price will be communicated where applicable.
Cancellation and Refunds
Cancellation and refund eligibility may vary depending on the tour, activity, supplier, and booking conditions.
Customers should review the cancellation conditions applicable to their specific booking before making payment. Refunds, where applicable, will be processed according to the relevant cancellation policy.
No-show bookings may not be eligible for a refund.
Changes and Cancellations by Hatta Mountain
Hatta Mountain reserves the right to modify, reschedule, or cancel a tour or activity when necessary due to weather conditions, operational requirements, safety concerns, government restrictions, supplier-related issues, or other circumstances beyond our reasonable control.
Where possible, customers will be offered an alternative date, activity, or other suitable arrangement.
Tour and Activity Conditions
Certain tours and activities may have age, height, weight, health, fitness, or other eligibility requirements. Customers are responsible for checking and following the requirements applicable to their selected activity.
Participants must follow the instructions provided by tour guides, drivers, activity operators, and other authorized personnel. Hatta Mountain may refuse participation where a person’s conduct or condition creates a safety risk.
Safety and Personal Responsibility
Customers participate in tours and activities at their own responsibility and must follow all applicable safety instructions.
Hatta Mountain will take reasonable measures to provide services safely; however, customers acknowledge that outdoor activities and adventure experiences may involve inherent risks.
Customers should inform Hatta Mountain of any relevant requirements or limitations before participating in an activity.
Transportation and Pickup
Where transportation or hotel pickup is included, customers must provide accurate pickup information and be ready at the confirmed pickup location and time.
Delays caused by traffic, weather, road conditions, government restrictions, or other circumstances beyond our control may occur.
Hatta Mountain is not responsible for missed services resulting from inaccurate information or failure to be present at the agreed pickup location and time.
Third-Party Service Providers
Some services may be provided by independent third-party operators, including transportation providers, activity operators, guides, attractions, or other suppliers.
Customers may be subject to the terms, safety requirements, and operating policies of those providers. Hatta Mountain will work with relevant suppliers to assist customers with service-related issues where reasonably possible.
Customer Responsibilities
Customers agree to:
- Provide accurate booking and contact information.
- Follow applicable laws and regulations.
- Follow safety instructions and guide directions.
- Respect tour staff, other guests, facilities, and local communities.
- Arrive on time for scheduled tours, activities, and transfers.
- Take responsibility for personal belongings and valuables.
Customers may be responsible for costs resulting from damage caused by their intentional or negligent actions.
Personal Belongings
Customers are responsible for their personal belongings, valuables, documents, and electronic devices during tours and activities. Hatta Mountain is not responsible for loss, theft, or damage to personal property unless required by applicable law.
Website Information
Hatta Mountain makes reasonable efforts to ensure that information published on the website is accurate and up to date. However, tour schedules, availability, prices, inclusions, operating conditions, and other details may change.
Website information should not be considered a guarantee that a particular service, facility, attraction, or activity will always be available.
Intellectual Property
All website content, including text, images, graphics, logos, designs, and other materials, is owned by or licensed to Hatta Mountain unless otherwise stated.
Content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
Limitation of Liability
To the extent permitted by applicable law, Hatta Mountain will not be responsible for losses, delays, injuries, damages, or expenses arising from circumstances beyond its reasonable control, including severe weather, natural events, traffic conditions, government restrictions, third-party actions, or operational disruptions.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Privacy
Personal information provided through the website or booking process will be handled in accordance with our Privacy Policy. Customers should review the Privacy Policy to understand how their information is collected, used, and protected.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Changes to These Terms
Hatta Mountain reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective when published on this page.
Customers are encouraged to review this page periodically for the latest version.
Contact Us
If you have any questions regarding these Terms & Conditions, bookings, cancellations, or our services, please contact Hatta Mountain through the contact details provided on our website.
A licensed Dubai tour operator specializing in Hatta mountain tours, dam kayaking and Dubai desert safari experiences since day one.
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Licensed by Dubai Department of Economy and Tourism