Privacy Policy

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Hatta Mountain (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking our tours, or contacting our team.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit hattamountain.com or make an enquiry or booking for our Hatta tours, desert safari experiences, and related activities.

Information We Collect

When you make an enquiry or booking, we may collect information such as:

Full name
Phone number
Tour or package selected
Preferred tour date
Number of adults or guests
Information you provide through WhatsApp, phone, email, or our booking form
Other information voluntarily provided to help us arrange your tour

Our booking form may collect your name, phone number, date, number of adults, and selected package.

How We Use Your Information

We may use the information you provide to:

Process and manage tour enquiries and bookings
Confirm your reservation
Arrange hotel or residence pickup and drop-off
Contact you regarding your tour
Provide customer support
Confirm package and itinerary details
Respond to questions sent through phone, WhatsApp, or email
Improve our tours, services, and website
Maintain booking and customer service records

Tour and Booking Information

To provide our services, we may need to use your booking information for operational purposes, including arranging transportation, tour activities, guides, and other services included in your selected package.

Our tours may include shared transportation, private vehicles, hotel pickup and drop-off, kayaking, mountain activities, and Dubai Desert Safari experiences depending on the package selected.

Communication

When you contact us through phone, WhatsApp, email, or our website, we may retain relevant communication details to respond to your enquiry, manage your booking, and provide customer support.

Our website provides WhatsApp and telephone contact options for booking and enquiries.

Payment Information

Our website states that certain bookings may be paid on pickup by cash or card. We do not ask you to submit complete card or banking credentials through this Privacy Policy.

If payment is processed through a third-party payment service or directly at the time of the tour, that service may have its own privacy policies and terms.

Sharing of Information

We do not sell or rent your personal information.

We may share relevant information when necessary to provide the service you have requested, including with drivers, guides, transportation providers, activity operators, or other service providers involved in fulfilling your booking.

We may also disclose information where required by applicable law or to protect our legal rights, customers, staff, or business.

Data Security

We take reasonable measures to protect the personal information we receive against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Websites and Services

Our website may contain links or integrations that connect you to third-party services, including communication platforms or external websites.

Once you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply. We are not responsible for the privacy practices of third-party websites.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance, and user experience.

Third-party services used on the website may also use cookies or similar technologies according to their own policies.

Children's Privacy

Our services are intended for general travellers and families. We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action.

Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, contact us using the details below.